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PRIVACY POLICY

Ashdown Engineering Ltd – Portal Website
Effective Date: September 2025
Last Updated: September 2025


Ashdown Engineering Ltd ("we", "our", "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Ashdown Engineering Portal website ("the Portal").
The Portal provides assets, resources, and support for our customers and authorised dealers.


1. Who We Are
Ashdown Engineering Ltd

The Old Maltings Ind. Est.

Hall Road

Heybridge

Essex

CM9 4NJ

​

Company Number: 03113078
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
Email: info@ashdownmusic.co.uk
Phone: +44(0)1621 857853


2. Information We Collect
We may collect the following types of information when you use the Portal:

  • Account Information – name, company details, email address, phone number, login credentials.

  • Usage Data – IP address, browser type, device information, pages visited, access times.

  • Support Requests – details you provide when contacting us for technical or customer support.

  • Dealer/Customer Information – business contact information required to access resources, product data, and services.

We do not intentionally collect sensitive personal data through this Portal.


3. How We Use Your Information
We use your information for the following purposes:

  • To provide access to the Portal and its resources.

  • To authenticate and manage user accounts.

  • To deliver customer and dealer support.

  • To communicate updates, product information, or service notices.

  • To improve the security and functionality of the Portal.

  • To comply with legal and regulatory obligations.
     

4. Legal Basis for Processing
We process personal data under the following lawful bases (as defined by UK GDPR):

  • Contract – to provide you access to the Portal and fulfil our obligations.

  • Legitimate Interests – to improve our services, maintain security, and support business operations.

  • Consent – where we ask for your explicit permission (e.g., for marketing communications).

  • Legal Obligation – where required by law or regulation.
     

5. Sharing of Information
We do not sell your personal information. We may share information with:

  • Service Providers – third-party IT and hosting providers that support the Portal.

  • Authorised Partners – where necessary to provide services to customers and dealers.

  • Legal/Regulatory Authorities – if required by law or to protect our rights.
     

6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law. When data is no longer needed, we will securely delete or anonymise it.


7. Security
We take appropriate technical and organisational measures to protect personal data from unauthorised access, alteration, disclosure, or destruction. However, no internet-based service can be guaranteed to be completely secure.


8. Your Rights
Under data protection laws, you have the right to:

  • Access the personal data we hold about you.

  • Request corrections to inaccurate or incomplete data.

  • Request deletion of your data (subject to legal obligations).

  • Restrict or object to certain types of processing.

  • Request transfer of your data to another provider (data portability).

  • Withdraw consent where processing is based on consent.

To exercise these rights, contact us at [Insert Contact Email].


9. Cookies and Tracking
The Portal may use cookies and similar technologies to enhance your browsing experience and analyse site usage. You can manage cookie preferences through your browser settings.


10. International Transfers
If we transfer personal data outside the UK/EEA, we will ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.


11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of the Portal constitutes your acceptance of any changes.


12. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:
Ashdown Engineering Ltd

The Old Maltings Ind. Est.

Hall Road

Heybridge

Essex

CM9 4NJ

​

Email: info@ashdownmusic.co.uk

Phone: +44(0)1621 857853

If you are not satisfied with our response, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

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